Orders & Returns

You'll get an order confirmation email within a few minutes. Check the spam folder if it doesn't show up — those filters can be picky.

Once your order is on the dispatch list (Monday or Wednesday in our bakery), you'll get a second email from DPD with a tracking link and a one-hour delivery window for the next working day.

We can usually change quantities, swap flavours, or update an address as long as your order hasn't been baked yet. Pasties are baked in the early hours of the dispatch morning, so the deadline for changes is 6pm the day before dispatch.

Email info@philpspasties.co.uk with your order number and what you'd like to change. We'll confirm by email before processing anything.

If your order hasn't gone into production we can cancel it and refund you in full. Refunds are processed back to the original payment method within 5 working days, though banks can take a little longer to show it.

Once an order has been baked we're unable to cancel it — fresh food can't be put back on the shelf. If something has changed at your end, please email us and we'll do what we can.

DPD aim for next-working-day delivery after dispatch, but very occasionally a parcel goes astray or runs late. If your order hasn't arrived within 48 hours of the dispatch email, email info@philpspasties.co.uk with your order number — we'll chase the courier within the hour.

Where the courier confirms a parcel is lost or damaged, we'll send a replacement on the next dispatch day at no extra cost, or refund in full if you'd prefer.

If anything arrives damaged, melted, or incorrect, please email info@philpspasties.co.uk within 48 hours of delivery with your order number and a photo of the issue.

We replace or refund damaged food orders without quibble. The 48-hour window is so we can chase up packaging or courier issues while the trail is fresh.

Under the Consumer Contracts Regulations 2013, perishable food items are exempt from the standard 14-day right of return. We bake every order fresh, so we cannot accept returns of pasties, scones, saffron buns, cream teas, or any other perishable item. If something is wrong with your order, please contact us as above and we'll always make it right.

Tote bags, hoodies, t-shirts, mugs, caps, and gift cards can be returned for any reason within 14 days of delivery, provided they're unused, in the original packaging, and in resalable condition.

Email us first so we can issue a returns reference, then send the item back to: Philps Bakery Ltd, Returns, 2 The Square, St Just, Penzance TR19 7HF.

Return shipping is at your cost unless the item is faulty. Once it arrives we'll inspect it and refund you in full within 5 working days.

If you've sent a gift to someone else and there's an issue with the order, contact us — we'll handle it directly with you, not the recipient. Refunds are always processed back to the original payment method.

For any order-related question email info@philpspasties.co.uk or call the bakery on 01736 755661 (Mon-Sat, 8am-5.30pm). We aim to reply within one working day, and usually the same morning.